Refund Policy

Effective date: 18 September 2026

1. Cancelling

You can cancel a paid plan at any time from your profile or the Stripe billing portal. After you cancel:

• you keep your paid plan until the end of your current billing period
• you won't be charged again
• your account then moves to the Free plan, and your data is not deleted

Deleting your account is different from cancelling. If you delete your account from your profile, your paid plan is cancelled immediately, access ends straight away, and the unused part of the billing period isn't refunded for a change of mind. Cancel instead if you want to use the rest of the period you have paid for.

2. Change-of-mind refunds

Paid plans are billed monthly in advance. If you cancel or downgrade because you changed your mind or no longer need the Service, we don't refund the unused part of the current billing period. You keep what you paid for until the period ends.

The Free plan costs nothing, so no refunds apply to it. We recommend trying the Free plan before upgrading.

3. When we will refund you

We will refund you, or fix the problem, if:

• you were charged by mistake: for example a duplicate charge, the wrong amount, or a charge for a plan you didn't select
• you were charged after cancelling: for a billing period that started after your cancellation took effect
• we can't provide what you paid for: we close your account without you being at fault, shut down the Service, or significantly reduce a core paid feature (see sections 8 and 9 of our Terms)
• the law requires it: see section 4

4. Your rights under consumer law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For example, they must be provided with due care and skill, be fit for any purpose you told us about, and be supplied within a reasonable time.

• For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.
• If a failure is not a major failure, we will fix it within a reasonable time. If we don't, you can get a refund, or cancel and get a refund for the unused portion.
• You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by a failure.

If you live outside Australia, you also keep any refund or cancellation rights that the consumer laws of your country give you. Nothing in this policy limits any of these rights.

5. How to request a refund

Email contact@niftyforger.com from your account email address and include:

• the date and amount of the charge (or the invoice number from your Stripe receipt)
• a short description of the problem

We aim to reply within 10 business days. Approved refunds are paid back to your original payment method through Stripe. Depending on your bank, they usually appear within 5–10 business days.

Please contact us before disputing a charge with your bank, so we can resolve it quickly. This doesn't affect your right to contact your bank or card provider.

6. Related policies

See our Terms of Service for plan changes, renewals and billing, and our Privacy Policy for how we handle payment-related information.